Terms & Conditions

AY Chauffeur Cars agrees to the provide transport services to clients under the following terms and conditions.

  • All booking fees include GST.
  • Credit card detail must be provided when making a reservation in order to secure the booking. Card will no be charge unless requested by customer, or less than a 3 hours notice by phone or 24 hours notice by email is given for a cancellation. Payment to be made with the driver on the day.
  • A no contact with customer (no show), will result in the full amount of the journey to be charged.
  • All credit cards carry 10% processing fee, as in the taxis (Cabcharge).
  • A $10.00 surcharge applies for pick ups from the international terminal which is for the first 60 minutes of waiting from the time the flight lands. Further waiting will result in an extra charge based on the hourly rate.
  • A 20% surcharge may apply for pick ups between 11:00pm and 5:00am (similar to taxis).
  • Any diversions from a direct transfer will result in an addition charge.
  • A $10.00 fee per baby seat, booster and/or capsule charge.
  • Different prices apply for large special events/days such as AFL Grand Final, Grand Prix, Spring Racing Carnival (Melbourne Cup), Christmas Day, New Years Eve, etc. (please ask for quote).
  • A 5% service fee is applicable to all accounts.
  • Price list applies to transfers in a luxury 4 seater Australian sedan only. (max 3 suitcases)
  • Citylink and EastLink tolls are not included in the price and will be added if used.
  • An online reservation request does not guarantee a reservation. It is customer’s responsibility to verify his or her request has been confirmed or denied.
  • Waiting time past the requested booked time will be charged at $15.00 per 15 minutes segments.
  • AY Chauffeur cars reserves the right to charge, update, or modify these Terms and Conditions and price list, at any time without prior notice.
  • The company is not liable in the event of mechanical breakdown while on charter.
  • Account payment terms are 7 days from tax invoice date where the tax invoice will be issued monthly.
  • AY Chauffeur Cars will not be held liable for any loss or damage incurred to any goods or items.
  • AY Chauffeur Cars will not be held liable for failure to carry passenger(s) or their baggage.
  • AY Chauffeur Cars reserves the right to refuse to carry any passenger, baggage or goods at any time.
  • Melbourne Airport Premium parking fees will apply accordingly.
  • The customer is responsible for ensuring all passengers are aware of, and comply with, these terms and conditions.
  • These conditions will be construed in accordance with the laws of Victoria.